In recent years we’ve seen the number of news stories soar where a well-known company brand is fined for a breach of regulations or lack of compliance with an industry standard. Some of the fines are eye watering and yet it’s the reputational damage and negative press that seem to dismay shareholders the most and ultimately drive customers away. You only have to look at Boeing at the moment to see this being played out.
Often when you look into these stories you find that what underlies them is a failure to follow processes. And most of the time these processes were put in place by the organisation itself with the express purpose of preventing the kind of breach and compliance failure that has now occurred. In other words companies are aware of the danger, they put in place preventative measures in the form of a process and still somehow manage to drop the ball. Why? Sometimes this is down to bad actors or wilful negligence, but mostly it’s because the processes that are created are necessarily long winded, complex and difficult to keep track of across multiple people, departments, systems and applications. People take their eye off the ball when they are overwhelmed with the challenge of tracking hundreds of process instances all happening simultaneously.
They assume (or hope) everyone is doing their part. There’s only so much chasing and checking they can manually do and the spreadsheet created to try and stay on top of it just gets bewilderingly vast and out of control. So what to do about it? What organisations need is something to make the processes visible and easy to follow. A tool that will move the process steps forward and take the time and effort out of tracking and monitoring, flagging to the right person when something is looking likely to be delayed or go wrong. It needs to work across the whole organisation and fit seamlessly with the way people already work as well as operating with all of the existing systems and applications. And it needs to be as simple to use as any other desktop application – no need for writing code or dabbling with mystifying AI. If you’re looking for a tool like this then we’d love to show you our no-code process compliance tool called Okuda! It’s the basis of every client project we deliver and keeps our customers out of the news and on track with their complex processes. Drop us a message.